Make a Claim

To make a claim on malfunctioning or damaged equipment that's covered:

  • Chat with us between 7 a.m. and 11 p.m. ET, 7 days a week (excluding national holidays).
  • Speak directly with an agent who will guide you through the process.
  • Claims cannot be submitted online at this time.


  • You do not need to show proof of purchase.
  • Frontier Secure covers most makes, models and manufacturers (that meet OS eligibility, in the case of an Internet device, or is an LCD, LED, or Plasma TV).
  • There is a limit to the number of claims you may make.
  • Each Frontier Device Protection Plan has its own 12-month aggregate claim limit. This means that during a 12-month period, starting with the initial claim, customers are limited to claims totaling no more than that amount.
  • Please read the Terms of Service for more information.
  • You cannot pay for an upgrade at the time of a claim in order to get a better replacement product.
  • We repair or replace with like kind and quality.

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