How to install and manage your set-top box

Your Fiber TV equipment includes a DVR set-top box (Digital Video Recorder) or a non-DVR set-top box and a remote control. Learn how to install and manage your equipment below.


How do I activate my set-top box?

Whether you’re upgrading to a new Frontier® service or adding a new set-top box to another TV, activating your set-top box is easy.

Fiber TV customers
  1. Connect one end of the HDMI cable to your set-top box and the other end to your TV
  2. You’ll see a series of flashing lights on your set-top box during activation
  3. A message will show on your screen to show the installation progress
  4. When the lights on your set-top box turn green, your service is activated
Frontier TV customers
  1. Connect your router to your set-top box with the provided Ethernet cable
  2. Connect one end of the HDMI cable to your set-top box and the other end to your TV to start the activation process
  3. A message will show on your screen to show the installation progress
  4. When the lights on your set-top box turn green, your service is activated

Automated TV troubleshooting

Frontier Fiber and Frontier Internet customers can use our automated tool to troubleshoot problems with their TV signal or service, internet connection or phone service.

How it works:
  • The tool will check to ensure all services are being provided as expected.
  • If services aren’t functioning properly, the tool will make immediate adjustments to update and restore your service.
  • Your router may be reset.
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    Troubleshoot your Fiber TV set-top box

    Resetting or rebooting your set-top box takes less than a minute and can be the key to fixing connectivity problems. Here's how to do it.

    Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds; then plug it back in. Do this for each of your set-top boxes.

    1. Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds.
    2. Plug it back in. Do this for each of your set-top boxes.
    Note:
    • To avoid problems with your Fiber TV service, keep your router plugged in and turned on at all times. Even if you are not currently using the Internet, your router must be turned on for Fiber TV to function properly
    • Be sure you are disconnecting the electrical power cord that provides electricity to your set-top box, not the coaxial cable that is connected to the back of your set-top box. Unplugging the coaxial cable will not reset your set-top box. Since many issues can occur if your coaxial cable is loose, check that all connections are secure.
    • If you need to reset your set-top box more than three times a week, chat with us.
    • Resetting your set-top box will NOT erase the selections you have programmed into your remote. All settings and selections you have entered, such as device codes, favorite channels, and recent On Demand selections are saved and available after resetting your set-top box.

    How do I restrict access to certain programs?

    Control access to programs and purchase control to limit video on demand and Pay-Per-View purchases by following these steps:

    1. Select Settings then System from the main menu of your Fiber TV set-top box
    2. Select Parental/Purchase

      Channel guides

      See what channels are available in your area:

      Fiber TV guides

      Frontier TV guides

        Notes about recording TV

        • If you turn off your TV in the middle of recording, your DVR will bookmark where you stopped watching. When you view the recording again, the program will pick up where you left off.
        • If you run out of recording space, your DVR automatically deletes the oldest shows to make room for new content

        If you don’t want your DVR to erase saved programs:

        1. Select Menu then DVR and Select your DVR from your remote
        2. Choose the programs you want to keep
        3. Select Save until I delete

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