Business: How to Make Account Changes

Need to upgrade or change your Frontier services? Have to make a billing change? Want to edit your account profile or your email? Start right here.

1	Change your Frontier ID — Click Edit next to your Frontier ID. Enter an email address you already own, re-enter it, and click Save.
2	Change your Frontier ID password — Click Change my password. Enter old password, enter new password, re-enter new password, and click Save.
3	Add mobile phone number — Click Edit beneath Mobile Phone Number. Enter number and click Save. To update your mobile phone number, click Edit, enter new phone number and click Save.
4	Link multiple accounts — Click Link Another Account, enter new account's 17-digit Frontier account number and 4-digit PIN. Click Link Account. Now you can pay bill and manage settings for linked account and your own. This does not combine billing.

1	Change billing address — Click Edit next to Billing Address. Enter updated address and click Save.
2	Enroll in paperless billing to receive Frontier bill as a PDF file instead of a paper bill in the mail — Click checkbox next to Enroll in paperless statements. Change your mind? Click to deselect checkbox.
3	Unlink a linked account — Click Unlink next to account you choose.

Change email password:

See the Reset Email Password video to make this really easy:

1	Launch Frontier Account Editor. You must be on the Frontier network in order to access the Frontier Account Editor. If you're in a hotel or office, you may not be able to access the Frontier Account Editor.
2	Type in email address and password; click Login.
3	Click Password and type in new password twice.
4	Click Change Password.

Create additional email address:

1	Launch Frontier Account Editor. You must be on the Frontier network in order to access the Frontier Account Editor. If you're in a hotel or office, you may not be able to access the Frontier Account Editor.
2	Type in email address and password; click Login.
3	Click Additional Email Addresses to see current email accounts and number of free accounts you can create. (You may remove email accounts here, too.)
4	Enter new username and password. (Username must be different from existing usernames.)
5	Click Add Email Addresses.

Several other changes require you to call a Frontier customer service agent:

1	Change billing name — Call 1.800.921.8102 or chat with us by selecting Live Chat.
2	Change primary username (your primary Frontier email address) — Call 1.800.921.8102.
3	Reset primary password — Call 1.800.921.8102 and confirm your identity with customer service agent.
4	Add or cancel services — Call 1.800.921.8102, but please see our change service page for details.
5	Move your service — See our movers page or call 1.800.921.8102 to find out if Frontier services are available at your new location.
6	Temporary Hold/Vacation Service — You may be able to suspend your Frontier services for a period of time at a discounted rate. Call 1.800.921.8102 to see if you qualify.
7	Cancel or reschedule appointment — Log in to Enterprise Portal and click Account Summary menu, or log in to MyFrontier Mobile app and choose Help Center. Select your Trouble Ticket to cancel or reschedule.

Make Account Changes